Effective Date:11.08.205

Studio Name: Nera Pilates

Location: 20 Carlton Mews, Outer Circle Road, Lincoln

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Welcome to Nera Pilates (“we,” “our,” or “us”). By accessing or using our website https://www.nerapilates.co.uk and services, you agree to these Terms & Conditions. Please read them carefully.

 

These Terms & Conditions (“Terms”) set out the rules for using our services, classes, and facilities. By booking or attending a class, workshop, or private session with us, you agree to be bound by these Terms.

 

1. General Information

 

The studio is operated from 20 Carlton Mews, Outer Circle Road, Lincoln. We provide Pilates classes, workshops, and related wellness services both in-person and online. We reserve the right to modify, suspend, or discontinue any service without prior notice. We reserve the right to amend these Terms at any time. Updated versions will be posted in the studio and/or on our website.

 

2. Bookings & Payments

 

All classes must be booked in advance via our online booking system, app, or reception. Class bookings can be made via our website or in person. Full payment is required to secure your booking. Payment is required at the time of booking unless otherwise agreed. Class credits, packages, and memberships are non-transferable and non-refundable except as required by law or under the 24-hour cooling-off policy. Prices are listed in GBP (£) and may change without notice. We reserve the right to change class schedules, instructors, or services at short notice. 

 

3. Cancellations & Refunds

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In-person classes: Cancellations must be made at least 24 hours before the scheduled class to receive credit or reschedule.
Workshops or special events: Non-refundable unless the event is canceled by us.
No-shows: No refunds or credits will be issued.

 

Group Classes & Private Sessions: Cancellations must be made at least 24 hours before the class or session start time. Late cancellations or no-shows will result in the full fee being charged or credit deducted.

 

Cooling-Off Period: All purchases (single sessions, packages, or memberships) are subject to a 24-hour cooling-off period from the time of purchase. During this period, you may cancel and receive a full refund. 

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Refunds are not issued for missed sessions outside of the cooling-off period.

 

4. Memberships & Packages

 

Memberships run on a recurring basis (weekly, monthly, or annual as applicable). Memberships may be paused or cancelled with one month’s written notice, unless otherwise stated in your membership agreement.

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Welcome offers, single session passes and direct debit memberships are valid for 30 days from the date of purchase.

 

Block session passes (e.g. 5 or 10 classes) are valid for 3 months from the date of purchase.

All sessions must be used within the validity period; unused sessions will expire and are non-refundable.

 

5. Health & Safety

 

All class participants must be aged 15 years old or over. You confirm that you are physically fit and have no health conditions that would prevent safe participation in Pilates. You agree to inform the instructor of any injuries, limitations, or medical conditions before class. Participation in classes is at your own risk. You must notify your instructor of any injuries, medical conditions, or pregnancy before class. We are not liable for any injury sustained during classes unless caused by our negligence. We are not responsible for any injury, illness, or health issues arising from participation in our classes. Suitable clothing and grip socks must be worn for safety and hygiene. Mobile phones must be switched off or silenced during class.

 

6. Studio Rules

 

Please arrive at least 5 minutes before class. Late arrivals may not be admitted once the class has started.

Personal belongings should be stored in designated areas; the studio is not responsible for loss or theft of personal property. Food and drink (other than water) are not permitted in the studio. Respect the instructor, other clients, and equipment at all times. We expect respectful and safe behavior during all classes. We may refuse service to anyone who violates these rules.

 

7. Liability Waiver

 

By participating in our classes, you agree to release Nera Pilates and its instructors from any liability for personal injury, property damage, or other losses arising from your participation. 

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By attending classes, you confirm that: You are physically fit to participate in Pilates exercises. You understand Pilates involves physical activity and accept the risks involved. You release the studio, its staff, and instructors from liability for any personal injury, loss, or damage sustained while on the premises, except where caused by negligence.

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8.  Online Classes & Recordings

 

You must have a safe space and proper equipment for online classes. Recording, reproducing, or sharing our online classes without permission is strictly prohibited.

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9. Intellectual Property

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All content on this website, including text, images, videos, and class materials, is our property or used with permission. You may not copy, distribute, or use it for commercial purposes without written consent.

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10. Privacy & Data Protection

 

We collect and process personal data in line with UK GDPR and Data Protection Act 2018. Information is used only for class bookings, membership management, and studio communication. We will not share your information with third parties without consent, except as required by law.

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11. Third-Party Links

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Our website may contain links to third-party sites. We are not responsible for their content or services.

 

12. Complaints & Feedback

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We welcome feedback and will address complaints promptly. Any concerns should be raised in writing to the studio hello@nerapilates.co.uk.

 

13. Governing Law

 

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

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14. Changes to Terms

 

We may update these Terms at any time, and changes will be posted on this page. Continued use of our services means you accept the revised Terms.

 

Acknowledgement:

 

By booking or attending a class, you confirm that you have read, understood, and agree to these Terms & Conditions.